I referenced it in a message on their Feedback Form and also in a Twitter message to FrontierCare (I actually created my first Twitter account just to be able to do so). If they won't budge, dispute the charge with your credit card and file a complaint with the DOT (if they're still in business). I would call back and insist on a refund based on the policy on their website.
Tripeasy rebook customer service pdf#
I'm unable to find it on their website now (undoubtedly they took it down to avoid paying refunds) but I saved it as a PDF to protect myself when I saw the airlines were getting sketchy about providing refunds. To try and keep the possibility of a full refund, is my only option to wait it out and see if this flight eventually gets cancelled (would a refund even be an option at this point, or do you think they would push a credit in this case as well)?Īs of March 21 when I saved this from their website, their policy was that the customer is entitled to a refund for a schedule change of more than 3 hours. I was offered a 90-day credit for the full fare amount, which I declined, so my reservation is currently unchanged (and still not accepted online, as I received a second email notice about it today). Because the new time would not have worked with my original travel plans (which aren't happening now), I did not accept the change online, and called customer service. The email asked me to accept the new schedule online.
Because the flight number did not change, I guess this counts as a schedule change and not a cancellation? My original return flight was scheduled to be 4:45PM it has now been rescheduled to 6:35AM. I checked at booking (4 weeks prior to flight), again about 1 or 2 weeks before flight, and again 24 hours before the flight.
I recently received a notification from Frontier that my flight schedule has changed for a May flight, and I was looking for some advice. The prices to select a seat dropped from 38 to 11 for a regular seat choice and 60something to 24 for a stretch seat.
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